In this morning’s column, I wrote about how paying bills online can save paper. Which, of course, saves trees and the energy used to make and transport paper.
Not to mention 42 cents for a postage stamp.
It prompted a lot of debate, and I want to share some of the responses I got:
* “Doesn't often work. I had accepted paperless billing with a large bank, covering costs of your paper delivery. No notice given for a couple of months, then a bill, late charges and penalty, of over $100. No explanation would settle. They said, “We do not give refunds.” I contacted Comptroller of the Currency, who went to the bank and eventually, I was given the refund in full. Seems the e-mail billing with AOL did not go through - the reason I did not get the billings.”
* “Another way to TRY to save paper if you have the money on hand is to pay annually. I did this with Comcast with my rental unit’s TV service, but no matter how hard I tried and who I talked to they will not stop sending monthly bills with zero balance! They say their computers are not set up that way. Maybe you can get them more Green.”
* “I have been reluctant to do it for several reasons. First, if my computer is down or I am unable to get my email for some reason, I will not be aware that a bill is due and I will not be pay it which could lead to problems. Also I have several friends who, for whatever reason, wanted to return from online transactions to paper bills and were unable to arrange it causing serious confusion, missed payments etc. Also, in terms of saving paper, most folks who need copies of the bills later for tax reasons will have to print the bills out on their own paper thereby paying for paper that previously was paid for by the phone or electric company etc.”
And finally, this from a woman who signed herself Miss Doom and Gloom: “Twenty-five years ago the banks begged us to use their free ATM machines because it was a time and payroll saver. Now that I'm addicted to the machines they’re charging $2 or more per transaction. … I fear that soon we will be billed for going paperless. We think it can't happen, but we'll be powerless when it does. We're on track to being charged for getting an invoice by any means, hard copy or online.”
Yikes! Say it ain’t so!
I requested that Comcast stop sending my monthly paper bills since I pay online but they seem unable to provide this service to their customers. The particular customer service representative I spoke with couldn't understand why I would want this or why I was bothered by the waste of paper and increased security risk by having my account information floating around on numerous pieces of paper. I also tried to go paperless with PNC Bank, which is a service that they do offer, but for some reason even though my account is marked for not receiving paper bills they still keep coming. cccamac
don't worry, Obama will start giving fines to companies that mail out paper bills. seriously though, think about all the money and paper comcast and others waste sending out bills through the mail. it seems like giving customers the choice shouldnt be so complicated, but it apparently is. Thankfully, Fios is getting installed friday, so i won't have to worry about comcast much longer anyway jim715
I pay most of my bills on line, love it, never had a problem with it. When I get an email notice that payment has been received I drag it into a separate folder marked "bills". It's great, now I have a permanent record! Now the issue, you know there ad to be one right? How can the water company "Aqua of Pennsylvania" be so backward? In order to pay on line you are charged a service fee of $2.95??????? It would save them money as well to send bills via email. What are they thinking? What sort of beuracrate runs the company that is so far behind the times? Linda Inman
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