Got a complaint you need to share with the city? Now you can do it through an app on your iPhone, Android mobile or Blackberry.
Launched today, this online version of the Philly 311 hotline lets you act instantly when you spot something that needs to be fixed – like a city block with no streetlights, downed trees or abandoned cars. The app makes it easy to submit a request for help and to attach a photo to verify the issue. The complaint automatically is funneled to the right city agency. You then get notified when the request is completed.
Wondering if others in your neighborhood are experiencing the same issue – say stinky sewer smells? You can monitor nearby requests and add comments. The software, developed by PublicStuff, aggregates complaints for faster response.
“The Philly311 mobile application is the latest step toward a smart, responsive 21st Century municipal government by ensuring that Philadelphians can quickly and effectively communicate their needs to city government,” said Mayor Michael Nutter this morning. “This App will bring city services to citizens’ fingertips and will continue the transformation of government into a nimble customer-service organization.”