Friday, July 31, 2015

FTC: Company thumbed nose at credit-reporting rules

You may never have heard of Certegy Check Services. But if you ever pay a merchant by check, it's one of the companies likely to decide whether your payment is accepted or declined, much like the better-known "Big Three" credit-reporting agencies.

FTC: Company thumbed nose at credit-reporting rules

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You may never have heard of Certegy Check Services. But if you ever pay a merchant by check, it's one of the companies likely to be deciding whether your payment is accepted or declined - much like the better-known "Big Three" credit-reporting agencies - and trading in your personal and financial information. And the Federal Trade Commission said today that Cetergy repeatedly ignored requirements of the Fair Credit Reporting Act.

The FTC says Cetergy has agreed to pay $3.5 million to settle the charges at faced as a "nationwide specialty consumer reporting agency" - the second-largest such penalty it has ever imposed. It said Cetergy repeatedly "failed to follow reasonable procedures to assure maximum possible accuracy of consumers' report information. Among other things, Certegy failed to adequately track the handling and resolution of consumer disputes, resulting in its failure to promptly delete inaccurate or unverifiable information. This failure led to the retention and reporting of inaccurate consumer report information regarding consumers who may have been denied the ability to pay by check at the thousands of merchants who use Certegy's check authorization services."

You can find the FTC's announcement here. The FTC's in-house blogger, Leslie Fair, says one allegation stood out in the complaint:

The FTC alleges that Certegy didn’t live up to its obligation to reinvestigate information consumers disputed as inaccurate. According to the complaint, rather than conducting its own robust investigation, Certegy sat back and put an unreasonable onus on consumers, making them jump through hoops to do work the law assigns to the CRA. For example:

“If a consumer disputes that he has a returned check from a particular merchant, Certegy requires the consumer to contact the merchant himself to resolve the dispute.”

“When the decline is a result of an ‘invalid’ ID, Certegy requires that the consumer obtain and send driving records to Certegy to ‘prevent future declines.’”

“When the consumer disputes that the consumer’s bank refused to honor a check, rather than accepting a bank statement as proof of the bank’s payment, Certegy requires that the consumer obtain a letter from the bank, on bank letterhead, signed by a bank employee before it will resolve the dispute in the consumer’s favor.”

Speaking to consumers, Fair adds:

No need for a show of hands, but we hope people know about their right to a free copy of their credit report from each of the three nationwide CRAs every year. But did you know you have a right to a free annual report from specialty CRAs, too? If you write a lot of checks, considering going to a page on Certegy's site and getting your free annual report from them. (Just a note: Certegy’s report will have information on the checks you’ve written only to businesses that use Certegy’s services.) Review all your reports for inaccuracies that could put the kibosh on that promotion you were expecting or make it more expensive for you to get credit, insurance, or a mortgage.

Inquirer Business Columnist
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About this blog

Jeff Gelles, who writes the Inquirer's weekly Consumer 14.0 and Tech Life columns, takes a broad look at the marketplace of goods, services, and ideas.

Reach Jeff at jgelles@phillynews.com.

Jeff Gelles Inquirer Business Columnist
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