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A 3-1-1 Mystery: Who Forwarded Police Complaint Calls?

Here's an update to the post below about complaints that calls to the city's new 3-1-1 Call Center about allegations of police brutality were inexplicably transferred to the Committee of 70, a local good government group. Mayor Nutter's press office researched the issue and could find no explanation of why the calls were forwarded there or evidence that they came into the center.

Here's an update to the post below about word that calls to the city's new 3-1-1 Call Center about allegations of police brutality were inexplicably transferred to the Committee of 70, a local good government group.  Mayor Nutter's press office researched the issue and could find no explanation of why the calls were forwarded there or evidence about when they came into the center.

Three different people made the calls in late December when the city's old main switchboard 215-686-1776, was forwarding callers to the new 3-1-1 center. That center had a "soft opening" in late October before an official launch last week.  The call center's logs only show two searches by operators for "police brutality," both in November.  The system, the press office confirms, suggests connecting such callers with the city's Police Advisory Commission.  Call with a question about voting and the system suggests the Committee of 70.

The 3-1-1 system right now only records calls for 30 minutes at a time, making it impossible to check on the three calls that way.  In the near future, recordings of all calls will be archived.