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Monday, November 17, 2008
Want to help with the 3-1-1 database?
This just in from the Mayor's Press Office:

MAYOR NUTTER INVITES PHILADELPHIANS, VISITORS TO HELP POPULATE 3-1-1 KNOWLEDGE DATABASE


Philadelphia, November 17th - The City of Philadelphia is scheduled to begin operation of its 3-1-1 system at midnight on December 31st. Starting then, 3-1-1 will be the only number necessary to find out information on or to access a Philadelphia City service. To ensure that 3-1-1 is able to answer the wide range of questions of Philadelphians, Mayor Michael A. Nutter is inviting residents and visitors to help populate the information database. They can submit questions by going to www.phila.gov/311.

“Are you confused by what day to put out your recycling after a holiday? Do you want to know what assistance is available for homeowners in danger of losing their homes? Submit your question and make sure that your question, and more importantly its answer, is included in the 3-1-1 database,” said Mayor Nutter. “That way beginning January 1st of next year, you can stop wondering and just call 3-1-1.”

City workers have compiled and imported information from all City Departments into the 3-1-1 knowledge database. Philadelphia residents and visitors are now being asked to submit their most frequently asked questions to make sure there are no gaps in that knowledge. Types of questions answered by 3-1-1 generally fall into the category of directory assistance, information services, service requests, or updates on special events. 3-1-1 is not for emergency calls. For emergencies, continue to call 9-1-1.

“3-1-1 will change the way residents and visitors interact with the City of Philadelphia,” said Managing Director Dr. Camille Barnett. “It will streamline customer service intake, serving as a centralized access point to City government and making it easier for Philadelphians to navigate City services. 3-1-1 will also improve accountability by better tracking call requests and creating clearer standards. It will provide information and City services smarter, faster, and better.”

3-1-1 will be available via the telephone 24 hours a day, 7 days a week, 365 days a year and via the walk-in center located in Room 163 of City Hall during normal business hours. 3-1-1 will help to reduce the number of calls to 9-1-1, allowing 9-1-1 operators to spend more time focusing on true emergencies. 3-1-1 will be a free service available to anyone who needs to know more about Philadelphia, City services, or general information. Residents, businesses, and visitors are all encouraged to call beginning January 1st.
Posted by Catherine Lucey @ 3:36 PM  Permalink | Post a comment
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About Chris Brennan and Catherine Lucey
PhillyClout
Chris Brennan, a native Philadelphian and graduate of Temple University, joined the Daily News in 1999. He has written about SEPTA, the Philadelphia School District, the legalization of casino gambling, state government, the mayor, the governor, City Council and political campaigns.

Catherine Lucey joined the Daily News in 2002. Since then she has written about murderous drug gangs, political protesters and Harry Potter. For the past two years, she covered the 2007 mayoral election. Now that the battle is over, she has moved down to the City Hall bureau where she will report on the Nutter administration.

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Catherine Lucey
luceyc@phillynews.com 		Chris Brennan
brennac@phillynews.com
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