Saturday, October 25, 2014
Inquirer Daily News

Need To Make a Consumer Complaint? Don't Call the City

PhillyClout has learned that one victim of Monday's budget cuts was the Office of Consumer Affairs. Director Lance Haver's lone staffer was laid off this week. As a result, the office will no longer field consumer complaints.

Need To Make a Consumer Complaint? Don't Call the City

PhillyClout has learned that one victim of Monday's budget cuts was the Office of Consumer Affairs. Director Lance Haver's lone staffer was laid off this week. As a result, the office will no longer field consumer complaints.

The office will remain open, but will focus on studying consumer issues, according to the mayor's press office.

We caught Haver on the phone, who said that, at least for now: "we can’t take complaints because we’re not sure we’re going to be able to resolve them."

The Office of Consumer Affairs was created by Mayor John Street in 2003. Haver has run the office since then. Here's a description of the office's duties:

The responsibilities of the Office of Consumer Affairs include receiving complaints of consumer abuse and unfair commercial practices, working with the City's Law Department to determine which matters deserve investigation and referring those that do to the appropriate authorities. The OCA will also study issues related to insurance rates, utility rates and consumer prices and practices in Philadelphia.

About this blog
Chris Brennan, a native Philadelphian and graduate of Temple University, joined the Daily News in 1999. He has written about SEPTA, the Philadelphia School District, the legalization of casino gambling, state government, the mayor, the governor, City Council and political campaigns. E-mail tips to brennac@phillynews.com
 Follow Chris on Twitter

Jenny DeHuff is a 2005 graduate of the University of Rhode Island, where she cut her teeth in journalism. A South Philly transplant from New England, she joined the Daily News City Hall Bureau in 2013. For the past several years, she has worked as an investigative reporter exposing corruption in suburban politics, covering sometimes ghastly criminal court cases and following the people’s money and how its spent. In addition to being a dogged news hound, she enjoys reading and writing about travel, animals, Irish whiskey and aviation. E-mail tips to dehuffj@phillynews.com
 Follow Jenny on Twitter.

PhillyClout Team
Also on Philly.com
Stay Connected