Friday, February 12, 2016

Need To Make a Consumer Complaint? Don't Call the City

PhillyClout has learned that one victim of Monday's budget cuts was the Office of Consumer Affairs. Director Lance Haver's lone staffer was laid off this week. As a result, the office will no longer field consumer complaints.

Need To Make a Consumer Complaint? Don't Call the City

0 comments

PhillyClout has learned that one victim of Monday's budget cuts was the Office of Consumer Affairs. Director Lance Haver's lone staffer was laid off this week. As a result, the office will no longer field consumer complaints.

The office will remain open, but will focus on studying consumer issues, according to the mayor's press office.

We caught Haver on the phone, who said that, at least for now: "we can’t take complaints because we’re not sure we’re going to be able to resolve them."

The Office of Consumer Affairs was created by Mayor John Street in 2003. Haver has run the office since then. Here's a description of the office's duties:

The responsibilities of the Office of Consumer Affairs include receiving complaints of consumer abuse and unfair commercial practices, working with the City's Law Department to determine which matters deserve investigation and referring those that do to the appropriate authorities. The OCA will also study issues related to insurance rates, utility rates and consumer prices and practices in Philadelphia.

0 comments
We encourage respectful comments but reserve the right to delete anything that doesn't contribute to an engaging dialogue.
Help us moderate this thread by flagging comments that violate our guidelines.

Comment policy:

Philly.com comments are intended to be civil, friendly conversations. Please treat other participants with respect and in a way that you would want to be treated. You are responsible for what you say. And please, stay on topic. If you see an objectionable post, please report it to us using the "Report Abuse" option.

Please note that comments are monitored by Philly.com staff. We reserve the right at all times to remove any information or materials that are unlawful, threatening, abusive, libelous, defamatory, obscene, vulgar, pornographic, profane, indecent or otherwise objectionable. Personal attacks, especially on other participants, are not permitted. We reserve the right to permanently block any user who violates these terms and conditions.

Additionally comments that are long, have multiple paragraph breaks, include code, or include hyperlinks may not be posted.

Read 0 comments
 
comments powered by Disqus
About this blog
William Bender, a Drexel graduate who landed at the Daily News in 2007, has covered everything from South Philly mobsters to doomsday hucksters. He occasionally writes about local food trucks and always eats everything on his plate, whether it be a bloody rib eye or a corrupt politician. E-mail tips to benderw@phillynews.com
 Follow William on Twitter

David Gambacorta, has been a reporter with the Daily News since 2005, covering crime, police corruption and all of the other bizarre things that happen in Philadelphia. Now he’s covering the 2015 mayor’s race, because he enjoys a good circus just as much as the next guy. He’s always looking to get a cup of coffee. Send news tips and other musings on life to gambacd@phillynews.com
 Follow David on Twitter

PhillyClout Team
Also on Philly.com
letter icon Newsletter