Tuesday, May 5, 2015

Need To Make a Consumer Complaint? Don't Call the City

PhillyClout has learned that one victim of Monday's budget cuts was the Office of Consumer Affairs. Director Lance Haver's lone staffer was laid off this week. As a result, the office will no longer field consumer complaints.

Need To Make a Consumer Complaint? Don't Call the City

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PhillyClout has learned that one victim of Monday's budget cuts was the Office of Consumer Affairs. Director Lance Haver's lone staffer was laid off this week. As a result, the office will no longer field consumer complaints.

The office will remain open, but will focus on studying consumer issues, according to the mayor's press office.

We caught Haver on the phone, who said that, at least for now: "we can’t take complaints because we’re not sure we’re going to be able to resolve them."

The Office of Consumer Affairs was created by Mayor John Street in 2003. Haver has run the office since then. Here's a description of the office's duties:

The responsibilities of the Office of Consumer Affairs include receiving complaints of consumer abuse and unfair commercial practices, working with the City's Law Department to determine which matters deserve investigation and referring those that do to the appropriate authorities. The OCA will also study issues related to insurance rates, utility rates and consumer prices and practices in Philadelphia.

About this blog
William Bender, a Drexel graduate who landed at the Daily News in 2007, has covered everything from South Philly mobsters to doomsday hucksters. He occasionally writes about local food trucks and always eats everything on his plate, whether it be a bloody rib eye or a corrupt politician. E-mail tips to benderw@phillynews.com
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David Gambacorta, has been a reporter with the Daily News since 2005, covering crime, police corruption and all of the other bizarre things that happen in Philadelphia. Now he’s covering the 2015 mayor’s race, because he enjoys a good circus just as much as the next guy. He’s always looking to get a cup of coffee. Send news tips and other musings on life to gambacd@phillynews.com
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