WASHINGTON – Comcast Executive Vice President David L. Cohen conceded that customer service is an area where “we are having issues” but said the cable giant is committed to improving after receiving “a kick in the butt” from critics.
Cohen was responding to a question from Sen. Chris Coons (D., Del.), who said that “more than not” customers have contacted him “with concerns about price and customer service.”
“We are laser focused on trying to improve the customer experience,” Cohen said at a Senate Judiciary Committee hearing Wednesday morning.
He acknowledged poor consumer ratings in the past, but said that in recent years Comcast has improved in those reports more than any other company in the industry.