BAD INFORMATION. Threats to cut off electricity. Inadequately trained customer-service representatives with attytood.
That's what some hapless customers of Philadelphia Electric Co. have endured in the aftermath of an October changeover in the billing system that has wreaked havoc with some accounts.
WILHELMINA JONES and her daughter made sure to do their homework before renting their house in Southwest Philadelphia.
Jones is ailing and out of work and her daughter was eight months pregnant at the time. The $3,000 they had for rent and security deposit was a gift from a family member; there was no more where it came from.
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IT'S BEEN painful to watch Mayor Street squirm these days as he tries to defend his failed effort to stem the city's surge of shootings and homicides.
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WHEN HE WAS at his most desperate, mortally depressed and living on the street, Sean Kindig once considered "suicide by cop."
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IN THE AFTERMATH of the rescue of Shawn Hornbeck, it's become clear that this society is beset by a shameful syndrome.
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